Offerings
Review Highlights
“I must say I am truly AMAZED with the service and immense care that the employees at Sierra Well gave to him/us.” in 18 reviews
“Aside from the Reno location, there's also one in Carson City!” in 3 reviews
“My dumbass bought the wrong cartridge and he made the exchange process very easy and convenient for me.” in 3 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Michelle A.
At Zen Leaf - Reno we are committed to offering a high quality customer experience with our knowledgeable budtenders. We know that knowing what we're talking about is not enough, so we offer a wide selection of the best cannabis products you can get in our little slice of paradise. Stop in at our dispensary near the Reno Sparks city line and find all we have to offer.
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Recommended Reviews
Overall rating
92 reviews
5 stars
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1 star
Jacqueline F.Reno, NV3393Oct 30, 2023Updated reviewGreat customer service
Nice variety of products
Knowledgeable staff
I've been to many cannabis shops in town and this by far is my favorite for everything.
The excellent customer service specialists reach out to you for any problem and work hard for a resolution.
Keep up the good work!
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Arielle M.
Oct 30, 2023
Jacqueline, thank you for sharing your feedback with us. When we heard about your delivery experience, we were heartbroken. We want our guests to have a great experience, whether they are in or out of the store. If you would be willing to reach out to our Support Specialists at the following email address: support-nv@verano.com, we would love to gather more details about your visit. Thank you for your feedback and cooperation. We look forward to hearing back from you soon.
Aug 2, 2022Previous reviewAlways great selections to choose from and friendly helpful service. Highly recommend and they're open late nights for extra convenience. Delivery service is a huge bonus too!
TaTiana A.Reno, NV0124Feb 5, 2024Kris made sure I was taken care of! She is awesome! She also had great advice for getting future rewards and offers! ZenLeaf always takes care of me!
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Stephany G.
Feb 6, 2024
Thanks a ton, TaTiana. We couldn't be more grateful for your support and willingness to highlight our cannabis advisor, Kris, in the form of this 5-star review. When shopping with our Reno Zen Leaf Dispensary team, you can expect to be treated with the quality of service you deserve each time. With that being said, we hope to see you again soon. Until then, take great care, friend!
Andrea L.Reno, NV99127Jun 16, 2023This has been my go to dispensary for a while, as they have free same day delivery and are professional. They just instituted a nifty thing called Aeropay, where one can pay for the weed online like paypal or applepay. If you are sick of fumbling around for hundreds in cash and exact change, this is a godsend. Perhaps I can deduct weed on my taxes now. It is a health expense.
It's great to see a legal, legitimate medication re enter the banking system. Nixon was a racist fuckstick for making marijuana schedule 1.Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Arielle M.
Jun 17, 2023
Wow Andrea, We're honored you decided to share your experience at the Reno Zen Leaf location with us via this five-star review; it just became our favorite. We always like to make an extra effort to ensure your visits will be exceptional and to establish a connection while locating the ideal solution to provide you with comfort. Thank you for taking advantage of the new ways to pay and helping our future shoppers by letting them know how seamless the process can be. Please come back soon and check out all the ways we can keep you on the path to Zen.
427208279Jul 12, 2023Has the best/biggest selection of 1g concentrates for 20 bucks. On top of that, if you're a first time customer, make sure you sign up for their app which gets you 15% off stackable coupon to use! Their industry discount was 10% so that was a great first trip to this dispensary. The budtender was super nice and their set up was super nice. The line wasn't too too long and they were pretty quick to get things moving. Will definitely be back again
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Michael Z.Elk Grove, CA37812Apr 16, 2023I came into the store and purchased three different items for $50. The lady at the counter was very rude and was no help. She said, what do you want? Not knowing their product very well. I had several questions which she replied. Yes it's good. It's all good. She couldn't care less for my business so I will not be giving them my business any longer. Normally I find most similar shops are extremely helpful And courteous.
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Arielle M.
Apr 16, 2023
Hello Michael, We thank you for taking the time to address your concerns in the form of this review. It is extremely troubling to see that your recent trip to our Reno dispensary fell short of the expectations that we set in place for ourselves. As a company, it is our obligation to review, acknowledge, and address the feedback provided by our guests as it is utilized to improve our services. With that being said, we were hoping you were willing to speak more directly with us by reaching out to our support team at support-nv@verano.com. As we intend to provide you with a more favorable shopping experience on your next trip. Thank you again for sharing, and we look forward to hearing from you.
Michael G.Northwest Reno, NV, NV2543Apr 1, 2023Gonna be completely honest I didn't even go inside my first time, brother brought me one of the Ric Flair cartridges and you've sold me ever since!
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Arielle M.
Apr 2, 2023
Oh My! Providing 5-star service without even coming inside? Our Zen Leaf Reno team truly blows it out of the park every time. Michael, we are so happy you let us know about your visit; it truly brought a smile to our faces. We hope that one day you will decide to come in and experience the amazing vibes. Until then, we are sending them to the parking lot. Stop by soon, and remember to stay Zen
- Alicia W.Klamath Falls, OR886Aug 24, 2023Updated review
BUYER BEWARE....It's not the fact that they have additional fees they want to charge. It's the fact that they don't tell you until after you have requested a delivery. I made an order for $50.93. I spoke with the delivery driver over the phone. He told me it would be increased to $55.00. I was fine with that because I had already placed the order. When the delivery driver arrived I owed $58.00. I should have been aware of this amount before I requested delivery. It's the principal along with the fact that you don't know people's finances. To mislead them into thinking you are charging the amount online is wrong. I do not like spending money I don't expect to spend. I usually tip the delivery person, but not in this case. It left me feeling as if I was duped. I did not have a choice but to pay $58.00, I may not have felt it was worth the price, but I wasn't given that choice.
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Arielle M.
Aug 24, 2023
Hello, Alicia. We are deeply sorry to hear that your Zen Leaf delivery did not meet your expectations. It is very important to us that our guest's feedback is heard and addressed. If you would not mind, we would greatly appreciate the opportunity to speak with you regarding this experience. Please contact our support specialist team by reaching out to support-nv@verano.com and informing our team that you are reaching out regarding this review. We will do our best to help you and use your feedback to improve the quality of care we provide. Thank you in advance for your cooperation, and we look forward to hearing from you soon.
Jun 3, 2022Previous reviewI was charged for and I paid for a free pre-roll I didn't ask for. I was told I would get $50 off in free points on my next order. Now Sierra Wells won't honor their word and fix their mistake. They easily charged me and I paid! But they won't do what's right or fair. I'm sitting here waiting for a Manager to call...who I find out is not calling me back. I really cant believe this treatment ... This place is the worst when it comes to customer service....
Vy P.CA, CA03Mar 21, 2023I always return to this establishment for not just their quality weed but also their quality workers. LISA is a HUGE example of that. Every time I come in she is always going above and beyond to ensure the greatest customer service to every single person in front of her & even the ones around her. I hope the business is taking as good of care of her as well as she is taking care of the business! Thank you for being such a great budtender & maintaining customer satisfaction, Lisa! & thank you Marissa as well for taking good care of me
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Arielle M.
Mar 21, 2023
Yahoo! We're seriously celebrating this great review you left us, Vy. Thank you so much for expressing your contentment with our Reno location. We especially highlight Lisa for making a huge impression on you and elevating your experiences. We thank Marissa as well; they both have made us proud! We hope to help you find your Zen again in the future.
- Eric A.Ranson, WV631Sep 6, 2023
Do not go to Zen Lead if you are a Walk-In customer. You will be treat like garbage. You'll get stuck in line behind other recreational users who have pick up orders. Even though they have curb side pick, which where online should be serviced. I was clearly told by the cashier that I was not as valued as a online pick up. Obviously, they want online order and feel walk ins are not essential to their bottom line. And when I asked why I had to continue to wait while people just kept going in front. I was told if I didn't like I could leave then the cashier pointed to the door and saiid there's door, you can leave. I left..
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Arielle M.
Sep 7, 2023
Good morning. We are sorry to learn that your experience left you feeling let down. We would like to look into your concern further, as our goal is to provide 5-star service to each guest. Please send additional details to our support team, who will be happy to investigate your visit more in depth. They can be reached at support-nv@verano.com. We appreciate your feedback. We hope to speak with you soon.
Gary D.Smith Valley, NV082Mar 9, 2022Updated reviewAnd their bait and switch game continues. Order a product online and get a completely different product when you arrive. Of course the replacement product is less potent and garbage.
Whoever regulates these people needs to look into how they are selling their product.Helpful 2Thanks 1Love this 1Oh no 0Feb 4, 2022Previous reviewThis place flat out lies about THC percentages. You walk in the person reads the THC from their screen. You open the package and get home and the THC percentage is ALWAYS lower than what they told you. Not just 1 percent. Often more than 5 percent.
