Spa Atlantis

Highly recommend coming here for a spa day!! We arrived at 2pm and didn't leave until around 6:30pm. The facilities are so nice and all the employees are so tentative and sweet! Entry to use the facilities are included in the massage fee so arrive early to enjoy everything -- cold plunge, hot tubs, cold cucumbers for under your eyes, salt room, sauna, body scrubs for the shower, robes, and lots more!!

I got a massage with Lisa and she was by far one of the best message therapist I've had in a while!

The only con about this spot is that they don't have food service by the adult pool. You'll need to go to the kiddy pool to order / eat food.

Pro tip: make sure to make reservations as they get busy!

My husband and I went for a day trip and as always it was amazing. This is our second time and while we never receive a service - the day pass is definitely worth the price tag.

All in all we spent about 5 hours at the spa alternating between the private men's/women's steam and dry saunas, the saline room, the hot tub area, and the pool.

The locker rooms are immaculate and I love the robe they give you to utilize throughout your stay. They are plush, fit great, and don't itch.

Also the flavored water throughout the spa is a MIST. I drink a lot of water normally but I'm pretty sure i drink over a gallon of delicious water each time i am there!

Not happy. Only stars earned by Jenna. She's amazing.

I don't ever like to feel like I'm stressing anyone or asking too much, but this place is serving that vibe for sure.

I checked in and the staff was amazing, so helpful and kind--so where did it all go so wrong?

You are allowed tons of amenities that you can't experience. When I had to go to desk AFTER getting into robe and suit I had to return to desk and asked where are the towels for the jacuzzi's (which I should not have to ask) then had to return to desk to say there are no clean spaces for me to enjoy jacuzzi and private area, what shall I do? "It's always busy , sorry" ...Because I saw a few that just needed to be cleaned off--they told me too bad, I can go to this green "chill out" room full of old ladies relaxing AFTER their treatments.

Hmmmmmm,,, I'm still waiting. They told me to come when the appointment was booked hours ago. I thought I could be chilling out and enjoying that area.

I felt very awkward every time I asked the people to help me, it was odd, and I'm super social--that says a lot. No one should feel A) like they have to find help when they pay a lot of money for a personal treat; B) like they feel ashamed to bother people for service.

There should literally be time limits on the jacuzzi they offer as it's advertised for "everyone" but...

When I asked a gentleman worker there about the jacuzzi area and private swimming area he led me to the actual pool for the whole hotel--yet I have on the "spa" robe. When I went back to the desk again--and now you can see how I'm embarrassed to ask anymore questions yet they keep making mistakes--the desk girl is the one that tells me it's too crowded, and I shall chill in this boring room and also apologies for a language barrier???!!!?? What??? I speak Spanish, decently, so how was it my fault for this guy taking me to the pool, what barrier???. What kind of peace experience is this I'm paying for???

I told them when I arrived that it was a present and it was a super special experience for me--when I checked in. I'm recovering from a serious surgery, and I shared that as to make sure I didn't get into too hot waters or anything.... Doesn't seem to matter. Yet, they ask those questions on the che k in.

I'm so weirded out by all this. I literally had to ask another guest how to get to tea room--even though there are hella people working here, and everyone sees you, looks at you and then looks away.

This is a sad experience that was supposed to be a wonderful gift. Everything we experience here over the years is excellent, that's why we return. This will make me reconsider for sure. When you pay high price for a spa you want high service. This is not a nice place.

I'm literally writing this while I'm here--that's how sub-par this is. It makes me upset. Like, not mad, but seriously upset.

What's awful is that I'm a ridiculous tipper, and how do I even consider this service (that I haven't even received) when tipping the person who supplies my service?

I will calm down and give these people a pass as it's not my service professional Jenna issue, it's the front staff's rude demeanor. When Jenna came to get me she made everything better. I love her so no question about tip anymore, but really, if she wasn't as amazing as she is....

"Just chill in this chill out room"

#lastvisit

The amenities at this spa are amazing. The lounge with the jetted pools was great to relax in. The sauna was nice and the relaxation lounge was peaceful. I had the Lomi Lomi massage and the massage was great. The whole spa had a beautiful, calming vibe and I felt rejuvenated after coming here. This is definitely one of the best spas that I've been to.

We just had a second visit here for my girlfriend's birthday. Unfortunately I have to lower the rating, due to the difficulty in making a reservation. I made an online reservation initially, adding a note that I need two spots at the same time, and I need a call back to confirm. No reply. I called three times, each time not getting a human, left messages, but no call back. Really?

Finally my girlfriend (who was being treated for her birthday) went to the spa in person to make things right, but because the original time slot was already filled, we had to change the time to later in the day. This issue with making a reservation makes it impossible to ask for a particular technician. Just a very strange experience that you had to actually go there to talk to someone for a confirmation. What if we were not local?

The actual spa day went smoothly, the treatment was wonderful, and poolside lunch was excellent. We were also able to enjoy the Aqua Spa room, which was closed the last time. I'd love to come back, but I hope they can fix the reservation system soon.

Spent half the day enjoying a spa day. Arrived about 1:30 pm. Checked in and went to the fitness area for about an hour to work out before being lazy.
Took a nice refreshing shower. Went for a soak in the hot jacuzzi tub, sat in the brine inhalation room--cool moisture room for about 30 minutes. Then, in the dry heat room for about 15 minutes.
Took a break by the pool and shared a late snack with my husband. My appointment isn't until 6:15 pm.
I had an effervescent spa pedicure scheduled.
OMG, the best ever foot massage and parrafin treatment and plus nail color! You also get to sit in a massage chair.

My first visit to spa Atlantis this week was a good one. I decided last minute to take a week off work and do a staycation and Spa Atlantis was the only spa in the area that could accommodate two, 80-minute next day appointments for me and my husband. They did let us know that the Aqua Lounge and indoor pool were closed for the week which was disappointing.

We were greeted with warm smiles and a tour of the facility. We arrived early to enjoy the sauna and steam room before our treatments, both excellent. The locker room facilities are on the smaller side but have excellent amenities and are very clean and well maintained. I loved the sugar and salt scrubs that were available.

My hot stone massage with David was one of the best massages I've ever had. Absolutely phenomenal. I will seek David out for future massages at the Atlantis. My husband's Swedish massage was just okay. We spent some time after our massages in the Inhalation room to come out of our massage comas and decompress some more.

Because the Aqua Lounge and Indoor pool were closed during our visit, we spent a good chunk of time at the outdoor pool. The outdoor pool at the Atlantis is a mega disappointment. The pool is small. Not enough umbrellas for the number of lounge chairs. The bar is walk up only with no service to lounge chairs and food has to be ordered through room service. The towels are bath towels so too small for the chairs. And the atmosphere is beyond lacking. It feels like you're at a budget hotel pool.

Overall a great spa option in Reno and I will absolutely consider going back when the full facilities are open. I think I would have been far happy spending a full day in the Aqua lounge had it been open.

We recently booked a spa day here at the Atlantis Spa for my fiancée's birthday. It was our first visit and seeing the photos online, we couldn't wait to sit back, relax and enjoy our day together.

Once checked in, we had a tour of the place before we split into our own locker rooms to change. The place is a lot smaller than I thought but still with enough amenities to enjoy the whole day. I noticed the layout of the spa is quite interesting.
First, the pool access. Going in and out of the pool area, you have to either go through the gym or through the front lobby.
Second, the coed area - the only place where we can hang out and relax are by the pool or the hot tubs, both in a very bright setting. Lots of people so it could really get loud.
Lastly, the Lounging area. This is usually our favorite place before and after our massages. But in this particular spa, it's inside each locker rooms. So we had to split ways while waiting for our massages. The room is cozy, quiet and dim. Lots of snacks and drinks provided. I do appreciate the staff that kept the locker rooms clean and well stocked with toiletries.

We booked a couple's deep tissue massage. I was really pleased with my therapist, she made sure I was satisfied with the pressure and really focused on where I needed work on.

Aside from limited Coed areas, my only other complain was how uncomfortable the chairs are in the treatment rooms. I love the Himalayan Salt Room after the massage but OMG those chairs are just not good for the back. There was one other treatment room we went into with the same chairs and definitely not good for someone with back problems.

Overall, still a beautiful place to rest and rejuvenate.
Great Local's discount, so if you are, don't forget to bring your ID and let them know!

Shared a team spa day with my colleagues today. Booked online pedicure for myself. I called a week ahead to confirm. When I arrived I was bummed that it was not a gel pedi for the price and was told there was not time for gel. The overall pedi was relaxing and the food massage was the best part. FYI there is an up charge for $10 for polish. Didn't know it wasn't included until I paid before I left the property. Pros- I love the additional rooms the Atlantis has on property. The brine salt room is by far my favorite.
I noticed today a lot of guest were super loud and chatty in the sauna, steam room and inhalation room as well. No fault of the spa just super busy today. I will be back for a body treatment soon!

Very nice was my first impression. I booked massages for me and my dad during the week while in Reno. I've been comparing the different spas and Atlantis so far has been the top compared to Silver Legacy and GSR, I have yet to check out the Peppermill. You access the spa through the elevators, you have access to 3 different pool areas, two of the main ones, one indoor and another outdoor and it's also connected to the gym and another co-Ed out door jacuzzi, pool area, with a rain shower shower. There are much more snacks here but I believe you only get a 2 hour time window to stay and use the facilities depending on how busy it is. Drinks, fruit, snacks, multiple rooms and co-Ed relaxation rooms, salt rooms, huge facility, they have about 3 showers, different changing rooms. Good amenities to use, but there was a smaller female only area compared to others, they have your regular sauna and steam room. But so far I have ranked Atlantis as one of the higher rated spas in Reno. I got a massage and it was great. I booked an appointment later on in the day so I was one of the last people that got to take advantage of everything.